Our Terms & Conditions
Our terms and conditions apply to all transactions on the Mad Harrys website and are set out below. Please read through these carefully before placing your order and then print a copy for future reference. Please also read our Privacy Policy section regarding personal information provided by you.
1. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
2. We will notify you by email as soon as possible to confirm receipt of your order and send you a further email to confirm your order details. Please note that neither email is acceptance of your order. Our acceptance of your order will take place when we dispatch the product(s) to you.
3. Delivery can only be made to mainland UK. All goods must be signed for by an adult aged 18 years or over on delivery.
4. Delivery charges and estimated timescales are specified in the Delivery section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales.
5. All items are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A refund will be given where you have already paid for the goods.
6. Unless otherwise advised, refunds will be credited to your home shopping account. However, should you require a cheque refund or a credit back to the debit or credit card used, please contact enquiryline who will arrange for such.
7. Where your order relates to:
a. the sale of knives or bladed articles or liqueur chocolates, you confirm that you are over 16
b. the sale of classified videos or computer games, you confirm that you are over the age classified by the item
c. the sale of alcohol, you confirm that you are over the age of 18
8. We try to ensure that the prices quoted are correct and that all products are accurately described on this website. However, orders will only be accepted if there are no material errors in the description or price of goods displayed on this website. If we discover an error in the price or description of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order based on the correct price or description, or cancelling it. If we are unable to contact you, we will treat your order as cancelled.
9. All reductions in price and/or credit terms are reductions against our own previous prices and terms unless otherwise indicated.
10. Payment can be made by any method specified in the Payment section. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
11. We do file details of your order. Please read our Privacy Policy for details of how these can be obtained.
12. We offer a 7 day approval guarantee. Please refer to that section for details of the terms and conditions applicable. Some products are excluded from the guarantee and are clearly marked as such next to the product name. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns section.
13. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 7 day approval guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Customer Service Charter page for further details) and we will collect the item free of charge.
14. All sizes and measurements are approximate.
15. We've selected our products on the basis that they will be used for domestic use only and we will not be liable for any loss resulting from the commercial use of our products.
16. The contract between us shall be governed by the laws of England and any dispute between us will fall exclusively under the jurisdiction of the courts of England and Wales. English is the only language offered for the conclusion of the contract.
17. If you use a promotional code to obtain a discount off the price of your order and we later find that the promotional code used had not been issued to you personally, or that you failed to qualify for the code, or that you did not comply with the all the terms of the offer, we shall have the right to reclaim the discount from you.
Trademarks
All brand names, product and service names and titles and copyright used in this site are trademarks, trade names, service marks or copyright of their respective holders. No permission is given by Mad Harrys, or their affiliates for the use of such brand names, product and service names and titles and copyright by any other person, and such use may constitute an infringement of the holder's rights.
Copyright
We are the operators of this website, and the contents of it are either our property (or that of our affiliated companies) or are used under licence from our suppliers. We are the owners of the compilation of information in this website.

Our rights, and those of our affiliates and suppliers, are protected by UK, European, and International intellectual property laws, including those for the protection of copyrights, trademarks, and database rights. Misuse of this website may incur civil liability or attract criminal sanctions.

We grant you a limited, non-exclusive and revocable licence to access our website for the purposes of browsing our (or our affiliates) product offer(s), ordering goods or services from us (or our affiliates), or obtaining contact information for us (or our affiliates).

Your licence to access our website does not extend to any commercial use of our website, or to any use of our website whatsoever which is for the benefit of any commercial entity other than us (or our affiliates).

You are expressly not permitted to download any part of our site (other than by reason of automatic page caching), to amend or modify it or any part of it, to reproduce or copy, sell (including any resale), or otherwise exploit our website (or any part of it) for any purpose other than as set out above, nor are you permitted to frame our website or to link to any element of it other than the homepage.

You are permitted to link to our homepage mad.harrys.com provided that the link is not misleading, false, derogatory, or otherwise prejudicial to our (or our affiliates) suppliers interests, but you are expressly not permitted to use any of our logos or graphics either as or in connection with such a link.
1.1 Mad Harrys Ltd, Unit 2, Symonds Farm, Risby, Bury St Edmunds, Suffolk, IP28 6RE